Privacy Policy

Last updated: September 2026

Longview Tours (Pvt) Ltd (“Longview Tours,” “we,” “us,” or “our”) is a Sri Lanka-based, registered tour operator. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you interact with our advertisements, contact forms, or WhatsApp communications, including when you submit an enquiry through our Contact form, Facebook or Instagram lead form.

1. Who We Are

Longview Tours (Pvt) Ltd is the data controller responsible for your personal information described in this policy. We are based in Sri Lanka and provide tailor-made luxury holiday planning services, including accommodation booking, guiding, and transport arrangements.

2. Information We Collect

When you submit an enquiry through our lead form, we collect:

  • Your name
  • Your email address
  • Your phone/WhatsApp number
  • Your intended travel dates or timeframe
  • Any additional details you choose to share with us via WhatsApp or email regarding your trip preferences

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and discuss your tailor-made itinerary
  • Contact you via WhatsApp, phone, or email regarding your travel plans
  • Prepare quotations, itineraries, and booking arrangements
  • Improve our services and understand customer interest in our tour packages

We do not use your information for any purpose beyond responding to your travel enquiry and, where you have given consent, for future marketing communications about our tours.

4. Legal Basis for Processing (UK/EU Visitors)

If you are located in the United Kingdom or European Economic Area, we process your personal data on the basis of your consent, given when you voluntarily submit the lead form, and our legitimate interest in responding to enquiries about our services.

5. How We Share Your Information

We do not sell your personal information. Your information is shared only with:

  • Meta Platforms, Inc.— as the platform through which the lead form is submitted (subject to Meta’s own Privacy Policy)
  • WhatsApp/Meta Messenger— used solely as our communication channel with you
  • Third-party hotels, guides, or transport partners, only where necessary to arrange the specific services you have enquired about, and only with your knowledge

6. International Data Transfers

As we are based in Sri Lanka, information submitted by visitors in the UK or EU will be transferred to and processed in Sri Lanka. We take reasonable steps to ensure your information is handled securely and in line with the principles of this policy, regardless of where it is processed.

7. Data Retention

We retain your enquiry details for as long as necessary to respond to your request and, if you become a customer, for the duration of our business relationship plus a reasonable period afterward for record-keeping. If you do not proceed with a booking, we will retain your details for a limited period unless you ask us to delete them sooner.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent to future communications at any time

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic communication (including WhatsApp or email) is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for adults planning travel. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision.

12. Contact Us

Longview Tours (Pvt) Ltd
Sri Lanka
WhatsApp / Phone: +94 76 648 0628

This policy applies to information collected via Longview Tours’ advertising, lead forms, and direct communications, and does not cover the practices of Meta Platforms, Inc., which are governed by Meta’s own Privacy Policy.